Lloyds Bank PLC

Financial Ombudsman decision DRN-5640458 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Lloyds informed Miss B that it would need to remove her overdraft and close her accountAccount closed or refused

Miss B complains about the way Lloyds Bank PLC administered her current account and how it treated her when she was in financial difficulty.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5640458.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.