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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-5640434 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms M noticed a current account with a bank I’ll refer to as, that she didn’t recognise as being hers, showing on her TU credit report.Credit file reporting

Ms M complains that TransUnion International UK Limited (TU) didn’t deal with a dispute she raised in a timely manner.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5640434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.