Bank of Scotland Plc

Financial Ombudsman decision DRN-5637846 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr M complains that Lloyds acted irresponsibly when it granted him an overdraftIrresponsible lending

I say this because I think Mr M was showing signs of financial difficulty by the time of the annual review in June 2015 and Lloyds should have done more to help him to explore different options to reduce the debt.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5637846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.