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Mi Vehicle Finance Limited
Financial Ombudsman decision DRN-5634627 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
haven’t treated him fairly because it didn’t show him forbearance and due consideration when he experienced financial difficultiesTreatment in financial difficulty
Mr F has also complained about the difficulty he had returning the car. It does seem there was some confusion caused by MI when he went to return the car.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5634627.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.