Barclays Bank UK PLC

Financial Ombudsman decision DRN-5633171 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC didn’t do enough to protect his money when he fell victim to an investment scam. He wants his losses refunded.APP scam refund refused

Mr M made most of the payments using his debit card and so the relevant route to attempt to recover funds would be a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5633171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.