MBNA Limited

Financial Ombudsman decision DRN-5632344 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending

In the Ombudsman’s words

failure to close his credit card account as agreedAccount closed or refused

I don’t agree that by failing to close the credit card account after it had been repaid, that MBNA was guilty of predatory or irresponsible lendingIrresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5632344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.