Barclays Bank UK PLC

Financial Ombudsman decision DRN-5632270 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Tue Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Miss N complains that Barclays Bank UK PLC trading as Barclays unfairly removed her overdraft facility.Account closed or refused

I have firstly considered the terms and conditions of Miss N’s account to understand whether it was fair and reasonable of Barclays to have removed the overdraft.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5632270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.