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Creation Financial Services Limited

Financial Ombudsman decision DRN-5632235 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs H complains Creation Financial Services Limited (“Creation”) closed her account without providing her with proper notice.Account closed or refused

Creation issued a final response letter in February 2025. They explained that they are withdrawing from the credit card market and are no longer offering the product. They apologised to Mrs H for not receiving the notification, but they were satisfied it was sent to the correct details, and they’d followed their correct processes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5632235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.