Santander UK Plc
Financial Ombudsman decision DRN-5631763 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Santander sent Mr K a letter on 22 October 2024 to confirm that they were closing his account within 30 days.Account closed or refused
Mr K has complained Santander UK plc lodged a fraud-related marker on the industry fraud database, CIFAS, in his name.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5631763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.