Lloyds Bank PLC

Financial Ombudsman decision DRN-5629077 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,100redress stated in the decision

Thu Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Lloyds informed Mr I that it had decided to end its banking relationship with Mr IAccount closed or refused

Lloyds failed to correctly process a payment which resulted in adverse credit reference details being recorded against Mr ICredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5629077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.