Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5627871 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

didn’t approve applications for two fixed rate bond savings accountsAccount closed or refused

Post Office Money, as part of its Know Your Customer (also known as KYC) checks, was unable to obtain all of the information it neededIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5627871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.