PayPal UK Ltd

Financial Ombudsman decision DRN-5626949 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss W is unhappy that PayPal UK Ltd closed her PayPal Credit accountAccount closed or refused

Miss W, who has learning difficulties, struggled to understand PayPal’s explanationSupport for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5626949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.