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American Express Services Europe Limited

Financial Ombudsman decision DRN-5626170 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that AMERICAN EXPRESS SERVICES EUROPE LIMITED (AESEL) closed his credit card account without notifying him.Account closed or refused

Mr C didn’t think it was fair of AESEL to have notified him of closure in small print on the statement as he says he has a visual impairment.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5626170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.