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Lloyds Bank PLC
Financial Ombudsman decision DRN-5622799 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,320redress stated in the decision
Fri Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
she feels they should reimburse her for £11,320.18 that she paid to what she thought was an online gambling websiteAPP scam refund refused
On 13 September 2024 Miss B raised a chargeback request with Lloyds.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5622799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.