Bank of Scotland Plc

Financial Ombudsman decision DRN-5621791 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss A complains that Bank of Scotland Plc, trading as Halifax, won’t reimburse funds she lost to fraudAPP scam refund refused

Miss A has also expressed her dissatisfaction with Halifax once she reported the incident to it. She says Halifax provided mixed messages and this caused her confusion.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5621791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.