Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5619489 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

didn’t think we could look at the SAR issuesData and privacy

Lowell shouldn’t have written further letters to Miss W after she’d told them not toService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5619489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.