Amazon Payments UK Limited

Financial Ombudsman decision DRN-5618388 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

E’s access to its APUK account was blocked for 42 days.Funds blocked or frozen

As part of its verification measures it began a Know Your Customer (KYC) review of E’s account on 11 May 2024.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5618388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.