Barclays Bank UK PLC

Financial Ombudsman decision DRN-5617800 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs M complains Barclays Bank UK PLC trading as Tesco Bank won’t refund two transactions made from her credit card account which she says she didn’t make or authorise.Unauthorised transaction

Mr and Mrs M also complained about the difficulty they had getting through to speak to someone at Tesco Bank about the transactions and then also, about the handling of matters.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5617800.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.