Barclays Bank UK PLC

Financial Ombudsman decision DRN-5617583 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Wed Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

complain that Barclays Bank UK PLC has not treated them fairly when administering their mortgageMortgage administration

Barclays did not properly take account of their mental health or that they were vulnerableSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5617583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.