MONZO BANK LIMITED
Financial Ombudsman decision DRN-5616612 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Miss O had an account with Monzo, which it closed in April 2022Account closed or refused
Monzo had also filed a fraud marker against her at Cifas, a fraud database.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5616612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.