HSBC UK Bank Plc
Financial Ombudsman decision DRN-5616440 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
HSBC sent U a notice of its intention to close U’s account, but received no response. In line with the notice, U’s account was closed in July 2022.Account closed or refused
I think HSBC has caused U further inconvenience, in line with my provisional decision, and I still think a payment of £350, to U, is fair in all the circumstances of this complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5616440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.