Santander UK Plc
Financial Ombudsman decision DRN-5615587 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
I’m satisfied that it is reasonable to interpret Miss F’s complaint as being one alleging that the lending relationship between Miss F and Santander was unfair to Miss F as described in s140A of the Consumer Credit Act 1974 (“CCA”).Irresponsible lending
Miss F has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5615587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.