Loans 2 Go Limited
Financial Ombudsman decision DRN-5613791 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Loans 2 Go did not inform Ms M of the sale to P at the time.Complaint handling
it should have communicated the impact of this to her clearly.Service failure
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5613791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.