Barclays Bank UK PLC

Financial Ombudsman decision DRN-5610426 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Barclays has been unable to do so due to a technical issue. Miss O has raised various complaints with Barclays since December 2022 and Barclays has made a number of refunds of the £12 monthly feeCharges and fees

I’m surprised that Barclays has still been unable to rectify what appears to be a straightforward matter - such as cancelling a bolt-on package on a current account - for around two and a half years.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5610426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.