HSBC UK Bank Plc
Financial Ombudsman decision DRN-5609806 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mr N complains that HSBC UK Bank Plc lent to him irresponsibly.Irresponsible lending
Mr N said HSBC had failed to properly monitor his account as it is obliged to under various codes and regulations, and it should have noticed he wasn’t using the overdraft as intended – for short term emergency borrowing.Charges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5609806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.