Barclays Bank UK PLC

Financial Ombudsman decision DRN-5607768 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss H complained because Barclays Bank UK PLC refused to refund her for transactions which she said she didn’t authorise.Unauthorised transaction

Barclays told Miss H that she would have a reply about her report of the disputed transactions by 18 February, ie within 10 working days of when she first raised the dispute. It actually took two days more, to 20 February.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5607768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.