Revolut Limited

Financial Ombudsman decision DRN-5606057 Upheld

Upheldoutcome, as published by the Ombudsman

£3,750redress stated in the decision

Fri Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mrs W complains Revolut Ltd hasn’t refunded her after she fell victim to an impersonation scamAPP scam refund refused

Mrs W complains Revolut Ltd hasn’t refunded her after she fell victim to an impersonation scam and an unauthorised payment left her account.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5606057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.