OneSavings Bank Plc
Financial Ombudsman decision DRN-5604247 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs F and Mr F complain that OneSavings Bank Plc trading as Kent Reliance agreed to put their mortgage onto an interest-only basis for six months, then change it permanently from repayment to interest-only. But it didn’t, causing distress and credit file impacts.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5604247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.