Barclays Bank UK PLC

Financial Ombudsman decision DRN-5603982 Not upheld

Not upheldoutcome, as published by the Ombudsman

£477redress stated in the decision

Fri Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

it shouldn’t have charged her interest and default fees between August 2017 and October 2024Charges and fees

defaulted her credit card account and passed it to a debt purchaserCredit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5603982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.