Halifax Limited

Financial Ombudsman decision DRN-5602279 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr Q complains that Halifax acted irresponsibly when it authorised and increased his overdraft limits without reasonable and proportionate checks being conductedIrresponsible lending

Re-work Mr Q’s current overdraft balance so that any additional interest, fees and charges applied from December 2021 onwards are removed.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5602279.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.