Tandem Bank Limited
Financial Ombudsman decision DRN-5601592 Upheld
Upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Wed Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Tandem said it offered to cover the costs of the rectification works as recommended by its own report, and while it acknowledged that Mrs F’s bills might’ve gone up, that might be due to the system not being installed correctly – rather than being mis-sold.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5601592.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.