MONZO BANK LIMITED
Financial Ombudsman decision DRN-5601277 Not upheld
Not upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Mon Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Monzo Bank applied temporary credits to Mr D’s account in February 2024 and made chargeback claims to the merchant for the two payments.Card dispute or chargeback
It said that there had been a breakdown in communication and some misunderstanding about which dispute was being Iooked into as Mr D had previously raised other disputes for the same merchant which were rejected due to a deadline being missed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5601277.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.