Barclays Bank UK PLC

Financial Ombudsman decision DRN-5600199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays has acknowledged that a system error occurred that meant Mr S and Mr M’s new product didn’t get attached to their mortgage in November 2024 as it should have.Mortgage administration

Mr S and Mr M were not satisfied with the response they received and referred their complaint to this Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5600199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.