Barclays Bank Plc
Financial Ombudsman decision DRN-5599421 Not upheld
Not upheldoutcome, as published by the Ombudsman
£308redress stated in the decision
Thu Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Mrs W says that Barclaycard handled the whole journey of her business and her bereavement in the most disgraceful manner and she doesn’t believe that £300 compensation is fair or even adequate for the stress values that it put her in.Complaint handling
Mrs W complains about the way that Barclays Bank PLC, trading as Barclaycard, has dealt with a credit card account after her husband passed away.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5599421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.