Revolut Limited

Financial Ombudsman decision DRN-5598573 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mrs F complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise.APP scam refund refused

As she says the disputed payments are unauthorised, the relevant law here is the Payment Services Regulations 2017 (PSRs).Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5598573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.