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American Express Services Europe Limited
Financial Ombudsman decision DRN-5597320 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr E complains about American Express Services Europe Limited’s response to a chargeback claim that he made for the money that he’d paid for a beard trimmer.Card dispute or chargeback
Mr E says that American Express ignored his request for a transcript of his online chat relating to his chargeback request.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5597320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.