Madison CF UK Limited

Financial Ombudsman decision DRN-5595555 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

He said it was unfair for 118 118 to apply a default – as he’d tried to make the required payments but had been prevented from doing so through no fault of his own.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5595555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.