Lloyds Bank PLC

Financial Ombudsman decision DRN-5595199 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

didn’t warn him in advance that he would need to go through a full remortgage on three Buy To Let mortgages before he could choose a new interest rate for themInterest and rates

he would have to go through a protracted and complex internal remortgage processMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5595199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.