Barclays Bank UK PLC

Financial Ombudsman decision DRN-5594323 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

A director of P has complained that Barclays Bank UK PLC (“Barclays”) took an unreasonable amount of time to open a business account that P had applied for.Account closed or refused

The director of P says that complaints were either closed or not responded to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5594323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.