Santander UK Plc
Financial Ombudsman decision DRN-5592875 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mrs P complains that Santander UK Plc lent to her irresponsibly via an overdraft over an extended period of time.Irresponsible lending
She would like all the fees and charges associated with the overdraft refunded.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592875.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.