Moneybarn Limited
Financial Ombudsman decision DRN-5592874 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,500redress stated in the decision
Fri Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Ms P believes Moneybarn No.1 Limited (Moneybarn) have acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay.Irresponsible lending
Ms P also feels Moneybarn have not dealt appropriately with her request for assistance after she fell into financial difficulties and began struggling to make the repayments.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.