Santander UK Plc
Financial Ombudsman decision DRN-5592868 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
declined her claims for a refund under section 75 (‘section 75’) of the Consumer Credit Act 1974 (‘CCA’) and the relevant chargeback scheme.Card dispute or chargeback
Santander failed to meet with its regulatory obligation to provide Miss S with communications which were clear, fair and not misleading.Complaint handling
Rules cited
Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592868.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.