Barclays Bank UK PLC

Financial Ombudsman decision DRN-5591779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays Bank UK PLC unfairly defaulted its Bounce Back Loan (“BBL”) and closed its Business Current Account (“BCA”)Account closed or refused

Barclays did acknowledge that Mr A hadn’t received a call back from their Recoveries Team, which had been promised to him when he raised the complaint, and they also noted that Mr A had been incorrectly told that he could open new accounts for S with Barclays, when that wasn’t in fact the case. Barclays apologised for these service mistakes and paid compensation totalling £125 to S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5591779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.