MONZO BANK LIMITED
Financial Ombudsman decision DRN-5591414 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Monzo made the decision to close Mr M’s account with immediate effect.Account closed or refused
Mr M says there was a delay in returning the fundsPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5591414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.