Starling Bank Limited

Financial Ombudsman decision DRN-5589901 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P complained because Starling Bank Ltd refused to refund him for transactions he said he hadn’t authorised.Unauthorised transaction

I agree that Starling’s delays in dealing with Mr P’s claim were poor.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5589901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.