TSB Bank plc

Financial Ombudsman decision DRN-5589629 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr B doesn’t think TSB Bank plc has offered him enough support while he has been in financial difficulty.Treatment in financial difficulty

Mr B is unhappy that TSB Bank plc wouldn’t allow him to have tenants in his property when he thought he had consent-to-let.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5589629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.