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American Express Services Europe Limited
Financial Ombudsman decision DRN-5588804 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
AESL has provided enough information to show that it had reasonable grounds to believe fraudulent funds came into the account.APP scam refund refused
AESL sent Mr K notification of closure on 21 April 2023.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5588804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.