Santander UK Plc
Financial Ombudsman decision DRN-5585019 Upheld
Upheldoutcome, as published by the Ombudsman
£8,800redress stated in the decision
Fri May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
adverse information has been reported on her credit fileCredit file reporting
didn’t explain to her the implications of entering a payment arrangement on her mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5585019.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.