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MONEYBARN NO.1 LIMITED
Financial Ombudsman decision DRN-5584786 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr C complains Moneybarn No.1 Limited trading as Moneybarn (Moneybarn) irresponsibly lent when it entered into a car finance agreement with him because it didn’t carry out reasonable and proportionate checks to ensure he could sustainably afford the repayments.Irresponsible lending
He has explained that Moneybarn have not treated him as a vulnerable consumer as directed by the Financial Conduct Authority (FCA)Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5584786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.