Metro Bank PLC

Financial Ombudsman decision DRN-5584113 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Tue Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Metro Bank PLC (“Metro”) closed their account without explanationAccount closed or refused

caused significant avoidable delay in returning their funds due to errors on its partPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5584113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.